Here are some possible areas that Cathy will cover:
It often happens that people leave the store with their brand new computer and can't figure out how to use it. There are no
instructions. Sometimes they don't know how to navigate from screen to screen or to use "File Explorer".
Why it's a good idea to have a "computer sign on password" (one good reason: keep the grandkids from playing and messing things up!)
Cathy's emphasis would be on personalizing the computer to make it less frustrating and simpler for each member to use.
Screen fonts/icons are too small to read/see/distinguish: how to make them larger.
Some of us regularly create a document or spreadsheet, others never. Not being able to find our work means do-overs.
Simply changing "Auto Save" time to 2-3 minutes can keep your hair from falling out.
If a web site is frequently visited, it should simply be one click away. (ie: email, news, shopping, research, Facebook).
Finding the apps we use the most is cumbersome. (creating desk top shortcuts is a simple fix)